OneStep is expanding its support and clinical enablement capabilities to serve our growing Israeli market. As a Support & Enablement Specialist, you will be the face — and voice — of OneStep for our local users and clinical partners.

You will anchor our first-line support operation while also working shoulder-to-shoulder with our Israeli sales team on customer-facing engagements: joining calls, supporting onboarding, and helping translate clinical knowledge into real outcomes for our accounts.

This position starts at 60% capacity. It may grow based on operational needs, which we currently anticipate happening. We are looking for someone who is ready to grow with us.

Responsibilities:

• First-Line Support: Act as the primary point of contact for Israeli end-users and clinical accounts via phone and chat, providing timely, empathetic, and expert-level support.
• Technical Triage: Diagnose and troubleshoot app-related issues, translating user feedback into clear, actionable insights for our product and engineering teams.
• Data Monitoring: Proactively review client adherence and usage metrics to identify trends, ensure patient success, and flag at-risk accounts to the broader team.
• Sales Collaboration: Join customer calls and onboarding sessions alongside our Israeli sales team, providing clinical context and product expertise to support account engagement.
• Documentation: Contribute to our internal knowledge base, building documentation that scales our support processes as the Israeli market grows.