Frequently Asked Questions

Find quick answers to common questions about our technology, mobility insights and how OneStep helps people move better.

Technology & OneStep App

What is OneStep and how does it work?

OneStep transforms any smartphone into a motion analysis tool. Patients walk for 30 seconds with their smartphone in their pocket, and our technology uses built-in sensors to capture gait and mobility data in real time. No wearables or extra hardware are needed, making it simple for clinics to adopt and scale.

Which gait / motion metrics does OneStep measure?

OneStep tracks clinical-grade mobility metrics such as walking speed, cadence, stride length, asymmetry, variability, and balance indicators. These insights are delivered instantly to clinicians through the OneStep dashboard, enabling objective assessments and personalized care adjustments.

How accurate is OneStep compared to lab-based gait systems?

OneStep has been clinically validated in peer-reviewed studies, showing strong agreement with gold-standard gait labs across multiple parameters. This makes it reliable for clinical decision-making while remaining far more scalable than traditional motion labs.

Can OneStep detect very subtle or slow movements (for low-mobility patients)?

Yes. OneStep is designed to capture subtle gait changes, including short, slow, or unstable movements. This enables clinicians to track progress in patients with neurological conditions, post-op recovery, or advanced age.

Which patient populations / clinical use cases are best for OneStep?

OneStep supports a wide range of patient types, including MSK rehab, neurological conditions, senior living residents, and post-surgery recovery. Clinicians use it for mobility assessments, fall risk detection, and therapy progress tracking.

What happens if a patient switches phones mid-program?

Patients can easily continue by logging into the app on their new device. Their data syncs securely through the cloud, so no mobility history is lost.

Is there a limit to how many patients OneStep can support (scalability)?

No. OneStep is cloud-based and built to support large populations. Clinics, senior living chains, and health systems can scale usage without performance limits.

Data Privacy, Security, and Compliance

How is patient data protected and what compliance (e.g. HIPAA, GDPR) is ensured?

All patient data is encrypted in transit and at rest. OneStep follows HIPAA, GDPR, and other regional compliance standards with strict privacy and access controls.

Who owns the data (clinic, patient, OneStep)?

Clinics retain ownership of patient data, with patients maintaining rights to access their own records. OneStep never sells data.

Can data be de-identified / anonymized?

Yes. OneStep supports de-identified and anonymized data exports for research, reporting, and compliance use cases.

Clinical and Business Value

Can clinics use OneStep for RTM billing or reimbursement?

Yes. OneStep provides the objective mobility data required to bill RTM codes, helping clinics unlock new revenue streams.

What ROI or payback return period can users expect?

Clinics typically recover their investment in 6–12 months through RTM reimbursements, workflow efficiencies, and fall reduction, although some have experienced a return in even less time.

How is pricing structured (user / patient / enterprise)?

Pricing is subscription-based, with options for per-clinic, per-patient, or enterprise licenses depending on scale.

What is the minimum contract term / commitment?

Contracts typically start with a 12-month term, with flexible options available for pilots or multi-year partnerships.

At contract end, how do we export or retain data?

Clinics can export all patient data securely at contract end. OneStep ensures continuity and smooth offboarding, if needed.

Implementation, Integration, and Support

What training and support do you provide to clinicians and staff?

OneStep provides live onboarding sessions, recorded tutorials, and ongoing customer success support. Clinics also receive guidance on best practices for patient engagement. We also offer the OneStep Academy, a series of instructional videos for additional training resources.

How is data exported or shared (APIs, CSV, EMR sync)??

Data can be exported via secure CSV, API connections, or direct EMR integrations. Clinics can choose the method that fits their IT systems.

Are there customization or setup fees?

OneStep offers flexible licensing. Setup and integration fees depend on the level of customization required for IT or workflow alignment.

What does onboarding / implementation look like (timeline, steps)?

Most clinics go live within 6-8 weeks. Onboarding includes account setup, staff training, pilot testing, and go-live support with a dedicated success manager.

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How often are software updates released, and how do they affect users?

Updates are rolled out continuously and do not disrupt existing patient or clinician workflows.

How do you handle bug fixes or urgent issues (support escalation)?

Critical issues are prioritized immediately through our support team, including escalation to engineering as needed.

What is your customer success / post-launch support model?

Service tiers include dedicated customer success manager assignment, ongoing training, business reviews, and optimization support, for example..

Company and Clinical Validation

How long has OneStep been in development / operation?

OneStep has been in commercial use for several years and continues to expand across senior living, rehab, health systems and medical devices, globally. You can learn more about OnesStep and our mission by visiting https://onestep.co/company/about

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What peer-reviewed or clinical studies validate OneStep?

Multiple peer-reviewed studies have confirmed OneStep’s accuracy and clinical validity. These are available in the Resources section of our website.

How is OneStep different from lab-based systems or competing gait tools?

Unlike traditional labs, OneStep requires no wearables or extra hardware, making mobility analysis accessible anywhere with a smartphone.

What unique features or advantages does OneStep have?

OneStep combines clinical accuracy, ease of use, and scalable remote monitoring into a single smartphone-based platform.